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Delivery will be made within 7 working days to most Mainland UK addresses. Delivery to more remote areas of the UK may take slightly longer. Amor will endeavor to deliver to you within the specified time. However, there may be instances when we cannot deliver within this time. If we realize that we cannot deliver to you within that time, we shall alert you as soon as possible to try to arrange another suitable time for delivery.
Amor cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us.
We deliver your order right away. We will normally send your order to you in two business days. International orders are generally received in less than 10 - 14 Working days.
If, for any reason, you are not happy with your purchases you can return them to us for a refund or exchange provided they are unused and in re-saleable condition. If you wish to return any items purchased online at www.thescottishshopdirect.co.uk, please follow the steps below:
The item(s) must be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World).
Returns received outside of the timeframe will be considered for a credit note only and will not be eligible for a refund.
Delivery charges are not eligible for refund.
If you cancel your order within 7 days after the day you receive your goods, and you cancel the whole order, we will refund the standard postage you paid, in accordance with the Distance Selling Regulations. If you paid for express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage charges if you cancel after the 7 days allowed under the Distance Selling Regulations or if you only cancel part of your order.
All items must be returned in unused and saleable condition with original tags attached.
The customer is responsible for the postage costs incurred when returning items.
We recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar as we cannot be held responsible for returned items that do not reach us.
Any item purchased via telephone, mail order or internet must be returned directly to:
The Scottish Shop
129 Atholl Road
If we have an email address for you, we will contact you to let you know when we have received your returned parcel.
When you shop with us, you can choose to check out using either HSBC or PayPal, both of which are established leaders in the field of secure transaction processing.
We use HSBC Merchant Services, which is one of the UK's largest card processing providers and is a wholly-owned subsidiary of Global Payments Inc.
Global Payments is the sixth largest payment processing company in the world, with headquarters in Atlanta, Georgia USA and offices thoughout the world. Global Payments' experience spans more than four decades; in the late 1960's its parent company pioneered electronic payment processing. And, since that time, Global Payments has become a leader in this essential aspect of commerce, combining leading-edge technology with extensive expertise to offer worldwide, world-class transaction processing solutions for every aspect of processing for both traditional and online businesses.
This experience is coupled with a programme of investment in technology and systems, which has resulted in some of the best value products and support services in the industry. Global Payments customers are supported by award-winning anti-fraud processes, a service-orientated business ethic and one of the safest, most secure transaction processing systems in the world.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk